How to Handle Complaints at the Lodge
Things often get busy at the Lodge, making it easy to overlook when a member, volunteer or guest brings up a complaint. Mistakes and misunderstandings happen every day, even when your Lodge is led by passionate, hard-working people.
While we all would like to minimize our mistakes, how you handle these difficulties is often more important.
A complaint represents a risk to your organization. Complaints that are brushed off or handled poorly can result in an unnecessary claim being made, which can cause stress, endanger budgets and lead to negative publicity.
It’s important for you to be aware of the kinds of complaints you may face and understand the best practices for managing a complaint. Here’s what to know, plus 4 tips to handle complaints at the Lodge.
Lodge Complaint Scenarios
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